Frequently Asked Questions

Everything you need to know about shopping with Baukjen.

How do I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link and a unique tracking number to follow your parcel's journey.

What is your return policy?

We offer a 28-day return window for all full-priced items. Products must be unworn, in their original condition, and with all garment tags still attached.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes vary by country and will be calculated at checkout.

How can I ensure I choose the right size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements and fit recommendations to help you find your perfect match.

Are your clothes sustainably made?

Sustainability is at our core. We are a certified B Corp and use environmentally friendly fabrics like LENZING™ ECOVERO™ and organic cotton to minimize our environmental impact.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna.